Delivery anywhere in Ghana with Yango, Bolt or Uber. Pay with MoMo or card.

Terms & conditions

Last updated 1 November 2026

These terms apply when you browse, create an account or buy from THE BOYZ (“we”, “us”), an online clothing shop in Accra, Ghana. By placing an order you agree to them.

1. Your account

You need an account to check out. Give us a correct name, email and phone number, keep your password private, and tell us if you think someone else has used your account. We may put an account on hold if we suspect fraud, abuse or misuse of the site.

2. Products and prices

Prices are in Ghana cedis (GH₵). We try to show colours and sizes accurately, but screens differ, so a colour may look slightly different in real life. An item is only reserved for you once payment has gone through.

Retail and wholesale pricing. Wholesale prices apply automatically when you order 6 or more pieces of one item in any mix of sizes and colours, or always for approved wholesale accounts. We can correct a pricing error and, if it affects an order you have placed, we'll contact you and refund you if you don't want to go ahead.

3. Ordering and payment

Payments are handled by Paystack (mobile money, card or bank transfer). We never see or store your full card or MoMo PIN details. Your order is confirmed when payment succeeds and you receive a receipt by email. If payment doesn't go through, no order is placed, and we may email you an invoice with a link to pay later. We may cancel and refund an order if an item is unavailable or we can't complete it.

4. Delivery and pickup

We don't run our own couriers. After you pay, you book your own delivery with Yango, Bolt or Uber from our shop to your address, and you pay the rider in that app. Delivery fees are therefore separate from your order total. You can also choose free pickup at our shop.

  • Our pickup address is private and is shown only on your paid order page.
  • Give an accurate address, a map pin and a phone number the rider can reach.
  • Delivery times depend on the rider service and traffic, and we aren't responsible for delays or issues caused by the rider or the ride app.
  • Please check your order when you receive it and tell us straight away if anything is wrong.

5. Refunds and exchanges

All sales are final and we don't give refunds after delivery. If a shirt doesn't fit, we'll exchange it for another size when the tag has not been removed and you tell us within 7 days. The full rules are in our Refund & exchange policy, which forms part of these terms.

6. Your responsibilities

Please use the site honestly. Don't place orders with false details, use another person's payment method without permission, try to break or overload the site, or use bots or scrapers on it.

7. Privacy

We use your name, email, phone number, address and map location to process your order, contact you about it, and (if you opt in) send new-drop alerts. We share only what is needed with our payment provider and the rider service you choose. You can ask us to delete your account at any time, and we may keep order records we need for accounting.

8. Our liability

We take care to describe and pack our products properly, but to the extent the law allows, our responsibility for any order is limited to the amount you paid for the items concerned. Nothing in these terms takes away rights you have under Ghanaian consumer protection law.

9. Changes and governing law

We may update these terms and our policies from time to time. The version on this page when you place your order is the one that applies to it. These terms are governed by the laws of Ghana.

Still have a question?

Message us with your order number and we'll sort it out.