Refund & exchange policy

All sales are final. Once an order has been delivered to you or collected by you or your rider, we can't give money back, whether you paid by MoMo, card or bank transfer. Please check the size guide and product details before you pay.

If a shirt doesn't fit, we'll change it for the same item in another size. To qualify, all of these must be true:

• The tag is still attached and has not been removed or damaged.
• The item is unworn, unwashed and free of stains, perfume, smoke or damage.
• You contact us within 7 days of receiving it.
• The size you want is in stock. If it isn't, we'll offer another size, colour or item of the same value instead of a cash refund.

If the tag has been removed, or the item has been worn, washed or altered, we can't exchange it.

1. Message us on WhatsApp with your order number and the size you need.
2. Send a clear photo showing the item with the tag still on.
3. We confirm the new size is available and tell you when to bring or send the item back.
4. We swap it for the new size as soon as we receive it.

You book and pay the rider (Yango, Bolt or Uber) for the trip back and for the trip with your new size, the same way you did for your first delivery. Free pickup customers can swap in person at the pickup point.

If we sent the wrong item or size, or your order arrived damaged or faulty, message us within 7 days with your order number and photos. We'll replace it with the correct item, and we'll cover the delivery for that replacement.

The only times we return money are when we made the mistake or couldn't complete your order:

• You were charged twice, or charged but your order wasn't created.
• An item turns out to be out of stock after you paid, and you don't want a replacement.
• We cancel your order before it is delivered or collected.

Refunds go back to the same payment method through Paystack. How long it takes to show in your account depends on your bank or mobile money provider.

Spotted the wrong size before your rider has collected the order? Message us straight away. We pack paid orders quickly, but if it is still with us we'll change the size at no cost. We can't cancel a paid order for a refund.