FAQs
Last updated 1 November 2026
Quick answers about ordering, delivery and exchanges. Can't find yours? Message us below.
Orders & payment
How do I pay?
At checkout you pay through Paystack with mobile money, card or bank transfer. You get a receipt by email as soon as payment clears.
Do I need an account to order?
Yes, sign up once (it takes a minute) so you can check out and track your orders from your account page.
When do I get the wholesale price?
Automatically, when you order 6 or more pieces of one item, in any mix of sizes and colours. See wholesale prices.
I started checkout but didn't pay. What now?
We email you an invoice with a Pay now button shortly after. Until payment goes through, nothing is reserved for you.
Delivery & pickup
How does delivery work?
After you pay, you book a Yango, Bolt or Uber ride from our shop to your address and pay the rider in that app. Then paste the tracking link on your order page so we can follow it.
Can I pick up instead?
Yes. Choose pickup at checkout. It's free, and the pickup point and map appear on your order page once you've paid. We'll message you when your order is packed.
Why don't I see the shop address on the site?
To keep the shop private, we share the address only with customers who have paid for an order.
Refunds & exchanges
Can I get a refund?
No. All sales are final once your order is delivered or picked up. Please read the product details and check your size before paying. Full details are in our refund & exchange policy.
The shirt doesn't fit. What can I do?
We'll exchange it for another size as long as the tag has not been removed, the shirt is unworn and unwashed, and you tell us within 7 days of receiving it.
I already removed the tag. Can I still exchange?
Sorry, no. Once the tag is removed we can't resell the item, so we can't exchange it. If you're not sure about the size, keep the tag on until you've tried it on.
How do I start an exchange?
Message us on WhatsApp with your order number, the size you need and a photo showing the tag still on. We'll confirm the size is available and tell you when to send it back.
Who pays for the delivery of an exchange?
You do, through the ride app you choose, for the trip back and the trip with your new size. If we sent the wrong item or it arrived damaged, we cover the replacement delivery.
What if my size is out of stock?
We'll offer another size, colour or item of the same value. We don't give cash refunds for exchanges.
I was charged twice, or charged but got no order.
Message us with your Paystack reference or a screenshot. If we made a mistake or can't complete your order, we refund you to the same payment method.
Sizes & products
How do I choose my size?
Check the size and colour options on the product page. If you're between sizes or unsure, message us before you order and we'll help.
Do colours look exactly like the photos?
We photograph them as closely as we can, but screens vary, so the colour may look slightly different in real life.
Still have a question?
Message us with your order number and we'll sort it out.